Last Revised: June 19, 2018


Privacy Policy and Prominent Disclosures


We want you to enjoy every visit to, as well as every experience with Shelterzoom Online Services, and you should be aware that the Shelterzoom Online Services may make sensitive permissions requests on your computer, tablet or mobile device, and handle personal or sensitive user data (including personally identifiable information, financial and payment information, authentication information, phonebook or contact data, microphone and camera sensor data, and sensitive device data), and collect information about you and we may share that information with third parties in certain circumstances. Please read the following provisions carefully to understand how Shelterzoom collects, uses and discloses personally identifiable information from its users.

Shelterzoom controls and operates its business and the Shelterzoom Online Services from within the United States of America, but to provide you with the Services, we may store, process and transmit information in the United States and locations around the world - including those outside your country. Information may also be stored locally on the devices you use to access the Services.  

ShelterZoom complies with the EU-U.S. Privacy Shield Framework as set forth by the U.S. Department of Commerce regarding the collection, use, and retention of personal information transferred from the European Union to the United States.  ShelterZoom has certified to the Department of Commerce that it adheres to the Privacy Shield Principles.  If there is any conflict between the terms in this privacy policy and the Privacy Shield Principles, the Privacy Shield Principles shall govern.  To learn more about the Privacy Shield program, and to view our certification, please visit

Notwithstanding the above, our online privacy practices are governed by the laws of the United States and the State of New York, which may differ from privacy laws in your state or home country.  

By submitting your personal information to us or our agents or affiliates, through use of the Shelterzoom Online Services, you consent to the transfer of your personal information to any country and its use and disclosure in accordance with applicable U.S. Federal and State laws and with this Privacy Policy.

We may change our Privacy Policy, so please check this page from time to time, as your continued use of the Shelterzoom Online Services, after we publish our changes, indicates your acceptance of any changed terms. Our full Privacy Policy is below:

1.    What Kind of Information We Collect

Whether accessing the Shelterzoom Online Services from your home computer or while on the run from your smart phone or tablet, Shelterzoom and its agents may collect some information that identifies you or relates to you as an individual (“Personal Information”), such as your:

  • name;
  • mailing address and/or zip code;
  • telephone number;
  • e-mail address;
  • username and password (for account administration);
  • device ID, including IP address;
  • geolocation;
  • financial account information and other personal financial and payment information (that you submit to us for transaction processing);
  • additional personal information necessary for the administration of certain promotional events (such as your preferences); and
  • certain identifying information such as your date of birth and contact information.

In addition, we may collect other types of data elements (“Other Information”) that do not reveal your identity or that do not relate directly to you or any other individual, such as:

  • browser and device information, including operating system;
  • demographic information and other information provided by you that we may combine with other users of the Shelterzoom Online Services or use on its own;
  • mobile application usage data;
  • aggregated information such as “click stream” information such as entry and exit points for the Shelterzoom Online Services (including referring URLs or domains), certain Shelterzoom Online Services traffic statistics, page views, and impressions; and
  • information collected through cookies, pixel tags and other technologies described in more detail later in this Privacy Policy.

In addition, when users request pages on the Shelterzoom Online Services, our servers automatically log the IP address of the particular user.  The IP address is a unique number assigned to your computer in order to identify it whenever you are surfing the Web.

2.    How We Use the Personal Information We Collect

We may use Personal Information about you for purposes described in this Privacy Policy or as otherwise disclosed to you through the Shelterzoom Online Services.  For example, we may use Personal Information to: * process and manage your purchase and use of our products and services; * respond to your inquiries or requests, and to post your comments or statements on message boards or in our online forums; * create and deliver personalized promotions, including by combining your Personal Information with Other Information, such as the number of times you log in, and the amounts and types of purchases you make; * communicate with you by mail, telephone, e-mail, mobile alerts and SMS text messaging about Shelterzoom, including but not limited to information about your activity or purchases, your services, accounts, contests you may enter into, your requests for information, and to update you about changes to the Shelterzoom Online Services; * communicate with you, including by mail, telephone, e-mail, mobile alerts and SMS text messaging, in connection with our marketing efforts, such as when we send you offers and promotions that you can take advantage of through the Shelterzoom Online Services; * allow you to send communications to others through the Shelterzoom Online Services; * to further our business purposes, such as to perform data analysis, audits, fraud monitoring and prevention, to enhance, improve or modify the Shelterzoom Online Services, to identify usage trends, determine the effectiveness of our promotional campaigns and to operate and expand our business activities; and * to send “transactional or relationship” communications to you, such as notices to facilitate a transaction you have conducted or messages that provide information about your account, using various electronic communication, including email and mobile communications.

3.    How We May Disclose Personal Information We Collect

Your privacy is very important to us.  We generally won’t disclose your Personal Information to anyone outside of Shelterzoom or our Affiliates, except in the following circumstances.

Service Providers

We may disclose your Personal Information to third-party service providers to provide us with services such as website hosting, professional services, including information technology services and related infrastructure, customer service, e-mail delivery, auditing and other similar services.


Affiliates are those companies that are under common control with Shelterzoom Corp. or its principals, or other business partners of one of those (“Affiliates”). We may disclose personal Information to our Affiliates for the purposes described in this Privacy Policy, including for marketing purposes, and to be consistent with our goal of providing our consumers with the superior product and consumer experience that our customers have come to expect from us around the globe.  

To Perform Services That You Request

We may disclose your Personal Information to third parties to perform services you request or functions you initiate, such as when you post information and materials on message boards and forums, including but not limited to those on, our Facebook or other social media pages.   When you post information in a public forum it becomes public information.  In addition, we may disclose your Personal Information to identify you to anyone to whom you send communications through the Shelterzoom Online Services.

Corporate Transactions or Events

We may disclose your information to a third party in connection with a corporate reorganization, merger, sale, joint venture, assignment, transfer or other disposition of all or any portion of our business, assets or stock, including in connection with any bankruptcy or similar proceedings.

Other Legal Reasons

In addition, we may use or disclose your Personal Information as we deem necessary or appropriate: (1) under applicable law, including laws outside your country of residence; (2) to respond to lawful requests from public and government authorities including public and government authorities outside your country of residence; (3) to comply with subpoenas and other legal processes; (4) to pursue available remedies or limit damages we may sustain; (5) to protect our operations or those of any of our Affiliates; (6) to protect the rights, privacy, safety or property of Shelterzoom, our Affiliates, you and others; and (7) to enforce our terms and conditions.

4.    How We May Use and Disclose Other Information We Collect

Similarly, we generally use Other Information for any purpose not prohibited by law.  More specifically, we may collect, compile, store, publish, promote, report, sell, or otherwise disclose or use any and all Other Information, provided that such information does not personally identify you.  The Other Information that we collect generally will not personally identify you or be correlated to you individually for external purposes.  

Where we combine Other Information with Personal Information in a way that can identify you or be used to identify you personally, we will treat that information as Personal Information, subject to the provisions of this Privacy Policy.  

5.    How to Access and Manage Your Account Information

You can log into your account via the Shelterzoom website or mobile app to manage and correct factual inaccuracies in the information we have on file about you. You can also contact us by using the Contact form on the Shelterzoom website and we will assist you, or do it for you.

6.    How We Provide Security and Protect Your Personal Information

Shelterzoom has implemented reasonable safeguards designed to prevent loss, misuse and unauthorized access, disclosure or modification of Personal Information provided or collected through our Shelterzoom Online Services.  We also adhere to several self-regulatory frameworks, including the EU-US Privacy Shield Frameworks.

With respect to payment card information and other Personal Information collected through our Shelterzoom Online Services, we use Secure Socket Layer Technology or SSL to encrypt or scramble that information during transmission. We also handle all user data securely, including transmitting it using modern cryptography (for example, over HTTPS) and using blockchain technology.

Under the European Union Data Protection Directive 95/46/EC (the “Data Protection Directive”) and the General Data Protection Regulation (which will be in effect as of May 25, 2018 and will replace the Data Protection Directive), companies must ensure certain safeguards when transferring personal data outside of the European Economic Area to countries that are not considered as offering an adequate level of protection for personal data. ShelterZoom relies upon a variety of legal mechanisms to transfer personal data, including contracts with our vendors and service providers that require that they also adhere to these safeguards, and ShelterZoom remains accountable for your Personal Information in cases of onward transfer to third parties.

Unfortunately, no system or online transmission of data can be guaranteed to be 100% secure and you should always take appropriate security measures to protect your Personal Information, including ensuring that you have up-to-date antivirus software.  If you believe that your Shelterzoom account or any information you provided to us is no longer secure, please notify us immediately through the Contact Us information provided below. Because our system is secure, you should also store your password in a safe place. Due to limitations on the technology that we use, we cannot assist you in retrieving lost passwords.  

When we receive formal written complaints, we will contact the person who made the complaint to follow up. We work with the appropriate regulatory authorities, including local data protection authorities, to resolve any complaints regarding the transfer of personal data that we cannot resolve with our users directly.

7. Our Policy on Cookies, Interest-Based Advertising and “Do Not Track”

What Are Cookies?

Cookies are small text files placed in your computer browser directories to store your information about your use of the Shelterzoom Online Services and your activities online (collectively, “Cookies”).  A Cookie will typically contain the name of the domain (internet location) from which the Cookie has come, the “lifetime” of the Cookie (i.e. when does it expire), and a value, usually a randomly generated unique number.  To find out more about Cookies, including how to see what Cookies have been set on your device and how to manage and delete them, visit

How We Use Cookies

We use Cookies so that we can improve your online experience – for example, by remembering you when you come back to visit us, and making the content you see more relevant to you. Cookies also enable us to track online purchases made through the Shelterzoom Online Services.

Your Control of Cookies

If you do not wish to receive Cookies or wish to manage when you accept Cookies in general, you may set your browser to reject Cookies or to alert you when a Cookie is placed on your computer.  Although you are not required to accept our Cookies, if you set your browser to reject Cookies, you may not be able to use all of the features and functionality of the Shelterzoom Online Services.  The Help feature on most browsers will tell you how to prevent your browser from accepting new Cookies, how to have the browser notify you when you receive a new Cookie, or how to disable Cookies altogether.  If you block or otherwise reject our Cookies, you may lose some of the functionality of our site.  For example, you may not be able to use any products and services that require you to sign in.

Online Marketing and Advertising

The Shelterzoom Online Services also use Cookies and other technologies such as pixel tags, web beacons and clear GIF files (collectively, “Data Collection Technologies”) to help manage our online marketing and advertising program. These Data Collection Technologies are provided by our ad management partners and other third parties.

In addition, we and our partners may use these Data Collection Technologies to track the actions of users of the Shelterzoom Online Services, to measure statistics of our marketing efforts, and to deliver advertisements on the Shelterzoom Online Services that may be more relevant to individual consumers and that will improve the consumer experience on the Shelterzoom Online Services.  For example, if you give us your zip code and we thus know you live in an area where a particular promotion is going on, we may deliver to you a communication or advertisement that is specific to that promotion.

In addition, please note that certain third parties that we do not control may use Data Collection Technologies on the Shelterzoom Online Services such as information about your use of the Shelterzoom Online Services, including for analytics and fraud prevention as well as any other legal purpose.  When we use the term “Data Collection Technologies” we are referring to any technology that collects information about your use of the Shelterzoom Online Services and potentially about your activities when you leave the Shelterzoom Online Services and visit other sites on the Internet.


8.    Social Networking and Third-Party Sites

When you link to the Shelterzoom Online Services through any social networking or third-party sites, applications or services, please remember that you are bound by the privacy policy of the social network or third-party site, application or service, and we do not control and are not responsible for the privacy practices of such sites. You should consult the privacy policy of such sites to determine the information practices of those sites.

9.    Children’s Online Privacy

Shelterzoom recognizes the importance of protecting the privacy of children.  We will not knowingly collect any personally identifiable information from children under the age of thirteen (13).  When a user discloses personal information on the Shelterzoom Online Services, the user is representing to us that he or she is at least thirteen (13) years of age.  If a child under the age of thirteen (13) has provided us with personally identifiable information through the Shelterzoom Online Services, we ask that a parent or guardian notify us by using the Contact form on the Shelterzoom website, and we will delete the child’s information from our records.

10. Third Parties and Your Responsibilities

If you choose to use any Shelterzoom Online Services functionality that allows you to send messages to third parties outside of the Shelterzoom Online Services, you must obtain their permission to provide their personal information, such as their name, phone number or email address, to Shelterzoom, and all other parties necessary to carry out the requested functionality, for example, by routing a message. You are solely responsible for maintenance of the confidentiality and security of any information which you transmit from or store on your computer, tablet, or mobile device for purposes of accessing and using the Shelterzoom Online Services, and for all transactions and other activities undertaken in your name, whether authorized or unauthorized. You agree to immediately notify Shelterzoom of any unauthorized transactions associated with the Shelterzoom Online Services, or any other breach of security, and that Shelterzoom shall not be responsible for any losses, costs or expenses arising out of the loss or theft of information which you may have transmitted from or stored on any device of yours, or from unauthorized or fraudulent transactions associated with the Shelterzoom Online Services.

  1. Email Communications, Text Communications and Push Notifications

If you sign up for a user account using the Shelterzoom Online Services, you are by default opted in to receive promotional email communications, text communications and push notifications from Shelterzoom (“Electronic Communications”) which may include promotional communications, special offers, account related information, and system messages.

You may opt-out to stop receiving Electronic Communications other than “transactional or relationship” communications referenced above by clicking the unsubscribe link at the bottom of any Shelterzoom email or updating your Shelterzoom account if you have one. To opt-out of SMS text messages from Shelterzoom, you can update your Shelterzoom account if you have one OR text STOP to the appropriate short code from the mobile device where you received the SMS text message. If you wish to stop receiving “transactional or relationship” Electronic Communications, you must delete your Shelterzoom user account.

If you decide not to opt out, our communications to you will be subject to this Privacy Policy.

12.    International

This English-language Privacy Policy is Shelterzoom official statement of its Shelterzoom Online Services privacy practices.  In case of any inconsistency between this English-language Privacy Policy and its translation into another language, this English-language document prevails.

13.    Contact Us with Questions or Complaints

If you have any questions regarding our privacy practices, you can contact us by using the Contact form on the Shelterzoom website

In compliance with the Privacy Shield Principles, ShelterZoom commits to promptly resolve complaints about our collection or use of your personal information.  EU individuals with inquiries or complaints regarding our Privacy Shield policy should first contact ShelterZoom using the Contact form referenced above, and inserting the words “Privacy Shield Inquiry/Complaint” in your message. You may also refer a complaint to your local data protection authority and we will work with it to resolve your concern. In certain circumstances, the Privacy Shield Framework provides the right to invoke binding arbitration to resolve complaints not resolved by other means, as described in Annex I to the Privacy Shield Principles. Shelterzoom has further committed to cooperate with the panel established by the EU data protection authorities (DPAs) with regard to unresolved Privacy Shield complaints concerning data transferred from the EU.

In addition, ShelterZoom is subject to the investigatory and enforcement powers of the US Federal Trade Commission (FTC).

©2018. Shelterzoom is a registered trademark of Shelterzoom Corp. All rights reserved.